Travvia, home to JUCY and Star RV, has a fantastic full-time opportunity for someone to step into the role of Branch Supervisor! We’re looking for someone with a vibrant personality and a sense of FUN to lead by example. You’ll play a key role in supporting our Branch Manager while ensuring our customer service, mechanical teams, and workshop run seamlessly.

Key Responsibilities of the Role:

• Assist in overseeing branch operations including vehicle repairs and maintenance, fleet management, and vehicle bookings ensuring effective and efficient processes and procedures are consistently delivered
• Meeting and greeting customers from all over the world, providing a welcoming, next to best customer experience.
• Dispatching and returning rental cars, campervans, and motorhomes, including providing detailed demonstrations on the operational features of our vehicles.
• Driving sales in rentals, excess reduction, and ancillary products.
  
• Conducting pre-hire vehicle basic safety inspections and quality checks to ensure vehicles are presented to a high standard and in a roadworthy condition (training provided)
• Ensure the team is adequately resourced by assisting with recruitment, training and retaining the right people.
• Lead and mentor the team to achieve team objectives.
• Continuously build a dedicated, customer-centric and passionate team that aligns with Travvia's values, vision and strategy
• Establish and maintain excellent relationships with all stakeholders and colleagues through effective networking and the development of high-value relationships

To be successful in this position you will need:

• Minimum of 3 years customer service experience working within and across diverse teams
• Proven experience delivering high levels of customer service
• A proven background in driving change - successfully changing systems, processes, capabilities, individual mindsets and culture
  
• Fleet management or fleet maintenance operations experience (preferable)
• Excellent attention to detail and passion for supervising a busy operation
• Experience in rental campers/cars/motorhomes and Tourism preferred
• Experience managing workshops and/or Fleet management preferred
• Experience managing relationships with third-party suppliers
• A full driver’s licence
• Available to work full-time across a 7-day rolling roster including weekends and public holidays.

At Travvia we offer:

• A full-time opportunity working working at our Auckland Airport location
• Opportunity for growth and development to advance your career in the thriving             tourism industry
• Amazing company culture, working with people from all over the world
• Great Travvia perks, such as 5 days free campervan hire (T's & C's      
• apply), exclusive discounts with a range of tourism affiliates 

If you think this opportunity sounds like you, please hit apply now and tell us more about yourself