Are you ready to take the next step in your tourism career with one of New Zealand’s most iconic travel brands? Travvia – home to JUCY and Star RV – has an exciting opportunity for a vibrant, people-focused leader to join our Queenstown branch as a Branch Supervisor!

If you're a natural motivator with a knack for operational excellence and customer service, this could be your perfect fit. Bring your personality, energy, and leadership to help us deliver unforgettable experiences for travellers from all over the world.

What you’ll be doing:

As Branch Supervisor, you'll support the Branch Manager to lead daily operations and ensure everything runs like clockwork – from fleet management and vehicle safety to team coordination and sales. It’s a hands-on, fast-paced role where no two days are the same.

• Oversee key branch operations, including bookings, vehicle dispatch/returns, repairs, and maintenance.
• Deliver exceptional customer service to a global customer base. 
• Guide customers through their vehicle handover – showing them how everything works with confidence and clarity. 
• Drive results through upselling rental options and add-ons. 
• Carry out basic pre-hire vehicle safety inspections (don’t worry, we’ll train you!).
• Help recruit, train, and support a high-performing team. 
• Foster a culture of fun, teamwork, and outstanding service. 
• Build strong relationships with internal and external stakeholders.

What we’re looking for:

• At least 3 years of customer service experience, ideally in tourism or vehicle rentals. 
• Strong leadership skills and a passion for coaching and motivating others.
• A customer-first mindset and a hands-on approach to problem-solving. 
• Experience managing change and improving systems or team performance. 
• Excellent attention to detail and ability to juggle multiple tasks. 
• Fleet or workshop management experience. 
• A full, valid driver’s licence. 
• Availability to work across a 7-day roster, including weekends and public holidays.

What’s in it for you:

• A full-time position based in stunning Queenstown – work where others holiday!
• Career progression and development in a thriving tourism company.
• An awesome company culture where we work hard and have fun doing it.
• Great perks including 5 days of free campervan hire (T&Cs apply) and other  exclusive discounts with our affiliates.

If you're ready to lead with passion and make your mark in one of New Zealand’s most loved tourism companies, apply now and tell us why you’d be a great fit for the Travvia team!