Start Your Next Adventure with Travvia!

Create Lifelong Memories. Shape the Future of Travel.

Looking for more than just a job? At Travvia Group, we’re on a mission to make road trips unforgettable. From campervans to cars and motorhomes, we help travellers explore New Zealand and Australia with freedom and confidence.

Now, we're looking for a Customer Service Consultant to join our HQ team and be part of the journey — literally.

What’s the gig?

Think of this role as your backstage pass to travel AU & NZ. You’ll be the go-to support for customers already out on the road — helping them with everything from booking adjustments to vehicle support and general questions regarding their trip. You will also process inbound sales opportunities from various channels - phone calls, emails, and social media, for all Travvia Group products ensuring a high conversion rate of potential customers into confirmed bookings.

This is a permanent full-time position in which you will work across a 7 day rotating roster. Shifts are between 6 am and 10pm, across 7 days per week, including weekends and public holidays.

You'll:

• Be a customer’s lifeline while they’re exploring the open road.
• Coordinate repairs, maintenance, and service schedules.
• Jump into phone calls, emails, and DMs to keep customers moving.
• Turn curious travellers into excited customers by responding to inbound sales     queries.
• Make a real difference to someone’s holiday, every day.

What you'll bring:

• 2+ years in a customer-facing role (hospitality, travel, or tourism is a big plus).
• A natural communicator – you love a good chat and know how to listen.
• A cool head when solving problems, especially when things don’t go to plan.
• Fluent English – written and spoken. Bonus points for additional languages!
• A passion for travel, and a basic knowledge of cars or campervans helps too.
• A full driver’s license and confidence behind the wheel, which will help when supporting customers with their vehicles.
• Flexibility to work a rotating roster (between 6am and 10pm, including weekends and public holidays).

What’s in it for you?

We’re not just offering a desk job — we’re offering a career adventure:

✅ 40-hour full-time permanent role
✅ Monthly bonus potential
✅ Hybrid work model (WFH if rostered on weekends)
✅ Free road trips + exclusive travel discounts
✅ Work with a fun, multicultural team
✅ Career progression in the travel industry
✅ Access to tourism perks & partner deals
✅ A creative, inclusive, and values-driven culture
✅ A company that actually values your wellbeing and growth

Why Travvia?

At Travvia, we’re not just about vehicles — we’re about experiences. We believe in curiosity, connection, and creating freedom for our customers and our team. Whether you’re helping someone plan their dream trip or guiding them through a bump in the road, you’ll be part of something meaningful.

Ready to Roll?

We’d love to hear from you! Whether you're ready to apply or just want to have a no-pressure chat about the role, reach out — your next adventure starts here.