Join the Travvia Team – Fleet Care Representative (Auckland)

Location: Wairau Valley, Auckland (travel between AA sites as required by the business will be required)
Reporting to: Auckland Branch Manager
Employment Type: Full-time, Rostered Shifts (including weekends)
Start Date: As soon as you're ready!

At Travvia (formerly JUCY), we believe in giving people the greenlight to have the time of their lives. We're all about adventure, fun, and providing unforgettable experiences through our campervan rentals across New Zealand and beyond. But behind every epic road trip is a fleet that’s safe, clean, and ready to go—and that’s where you come in.

About the Role

As a Fleet Care Representative, you’re not just detailing vehicles—you’re ensuring every van and car leaves our yard looking great and running even better. From fleet maintenance and grooming to helping customers kickstart their adventures, this role is ideal for someone who’s hands-on, energetic, and customer focused.

You’ll be working with mechanics, suppliers, and the front-line crew to keep things moving smoothly. Whether it’s making sure vehicles are up to standard or solving an issue for a customer, your impact will be felt across every journey that begins at Travvia.

Key Responsibilities

• Ensure all vehicles are road-trip ready: safe, legal, clean, and mechanically sound (Rego, RUC, COF, fuel, maintenance checks)
• Assist with minor vehicle repairs and work closely with mechanics and service providers
• Accurately manage fleet availability and allocation to support smooth operations
• Keep the yard clean, organised, and optimised for vehicle movements
• Groom and detail vehicle interiors and exteriors to a consistently high standard
• Deliver fast, friendly, and professional customer service at every touchpoint
• Handle customer issues efficiently or escalate when needed, support bookings and payments
• Represent the Travvia brand positively and consistently
• Maintain a safe and tidy workspace; report incidents, hazards, and near misses promptly
• Contribute to a proactive health & safety culture
• Suggest and support continuous improvements in processes and fleet care
• Stay up-to-date with best practices and work collaboratively to enhance team performance

What You’ll Bring

Essential:

• Experience in a customer-facing role (customer service, tourism, or hospitality preferred)
• Great communication and problem-solving skills
• A proactive, can-do attitude with strong attention to detail
• Ability to work a flexible roster, including weekends

Nice to Have:

• Mechanical knowledge or experience with vehicle maintenance
• Previous detailing or fleet experience
• Health & Safety awareness in a workplace setting

What’s In It for You?

• An unforgettable work culture – fun, energetic, and full of adventure
• Discounted vehicle rentals for your own epic road trips
• Career progression pathways in a growing travel company
• Be part of a business that’s committed to sustainability and leaving a lighter footprint

Our Culture and Values

At Travvia, we live by the values of:
🟣 Open hearts and open minds
🟢 Without us we are nothing
🟠 We live and breathe adventure
🟡 Our own journey will never finish

We believe in teamwork, having fun, doing things the right way – and making every trip unforgettable for our customers.

Ready to Hit the Road with Us?

If you love working with vehicles, enjoy variety in your day, and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!

Apply now and start your next adventure with Travvia.